Effective Date: 14th April, 2025
Welcome to www.telnoch.co.uk (“Telnoch Learning”, “we”, “us”, or “our”), a learning marketplace that connects language instructors with students for live sessions and prerecorded videos. By accessing or using our website and services (the “Service”), you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these Terms, you must not access or use the Service.
1. Acceptance of Terms
By accessing or using the Telnoch platform, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, you should immediately discontinue using our platform.
2. Eligibility
You must be at least 15 years old to access and use our platform. By using the Service, you represent and warrant that you are at least 15 years of age. For students below the age of 15 years, their parents or guardians can help them to sign up.
3. Accounts
To access certain features of the platform, users (both instructors and students) must create an account. When creating an account, you agree to provide accurate, current, and complete information and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4. Language Instructors
- Instructor Registration: Instructors can create a profile on Telnoch to offer live sessions and prerecorded videos. Instructors must ensure that all content provided is accurate, complete, and in accordance with applicable laws.
- Instructor Responsibilities: Instructors are responsible for:
- Providing high-quality lessons and materials.
- Ensuring their content is appropriate and suitable for the intended audience.
- Maintaining professionalism and respect during interactions with students.
- Complying with all applicable laws and regulations, including those regarding copyright and intellectual property.
- Payment to Instructors: Telnoch provides a marketplace where students can book lessons with instructors. Instructors are paid for the lessons as per the agreed terms on the platform. Payment terms, including fees and commission, are outlined in the Instructor Agreement and may vary.
5. Students
- Student Registration: Students must create an account to book lessons or purchase prerecorded videos. By registering, students agree to pay for the services they select.
- Student Responsibilities: Students are responsible for:
- Ensuring they have the necessary technology and internet connection for live sessions.
- Paying for lessons, prerecorded content, and any other services they purchase.
- Communicating any concerns or issues with the instructor or platform promptly.
6. Services and Content
- Live Sessions: Language instructors offer live lessons to students through video conferencing. Students are responsible for attending these sessions on time.
- Prerecorded Videos: Instructors can upload prerecorded language lessons to the platform. Students can purchase and access these videos as part of their learning experience.
- Content Usage: All content offered through Telnoch is for personal, non-commercial use only. Students may not redistribute or reproduce the content without prior permission from the instructor.
7. Fees and Payments
- Pricing: Prices for lessons and prerecorded videos are set by the instructors, and Telnoch charges a service fee based on the transaction value. All prices are displayed in GBP and may vary depending on the instructor.
- Payment Methods: Payments for live sessions and prerecorded videos are processed through the platform’s secure payment gateway. By providing your payment information, you authorize Telnoch to charge the payment method you provided for any transactions made on the platform.
- Refunds and Cancellations: Refunds and cancellations are subject to Telnoch’s Refund and Cancellation Policy. Students may request a refund or reschedule a lesson according to the policy, while instructors must honor these requests unless stated otherwise.
8. Termination and Suspension
- Termination by User: You can close your account at any time by contacting us or through your account settings. However, you remain responsible for any payments owed up to the time of account closure.
- Termination by Telnoch: Telnoch reserves the right to suspend or terminate any user’s access to the Service at its discretion, without notice, if the user breaches these Terms and Conditions, engages in fraudulent or inappropriate behavior, or violates any applicable law.
9. Intellectual Property
All content available on Telnoch, including text, graphics, logos, images, videos, software, and other materials, is owned by Telnoch or its licensors and is protected by copyright, trademark, and other intellectual property laws. You agree not to use, copy, or distribute any content from the platform without explicit permission.
10. Privacy and Data Protection
Your use of Telnoch’s services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal data. By using the Service, you consent to our collection and use of your personal data as described in the Privacy Policy.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Telnoch, its affiliates, and its partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, or data arising out of or related to the use or inability to use the Service, even if Telnoch has been advised of the possibility of such damages.
12. Dispute Resolution
Any disputes arising out of or related to these Terms and Conditions will be resolved through binding arbitration in accordance with the rules of the [Insert Arbitration Organization], and judgment on the arbitration award may be entered in any court having jurisdiction.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of laws principles.
14. Changes to Terms
Telnoch reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the effective date will be updated. Your continued use of the Service after any changes are made constitutes your acceptance of the revised Terms.
15. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Telnoch Support Team
Email: hello@telnoch.co.uk
Website: www.telnoch.co.uk
By using the Telnoch platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
